Wild West Guns, Las Vegas

In the few interactions I have had with these guys they have always been friendly and knowledgeable. They were nice enough to store guns I had stolen from me in another state and hold them for months, I of course had to pay a hefty storage fee. But after 9 months or storage nearly it was to be expected. I went back to pick up another firearm background check is currently pending.

Wild West guns and Kyle lied...I am free to serve and show under my sixth amendment which is cross examine.... They said I wanted to hurt the sheriff Joseph Lombardo which is a lie the evidence the gun in the vault is not the right gun.... I plead no contest because why would I have to confront what I said to detectives in court when it's on police report paper...

Absolutely worst customer service I have ever experienced in my life. Do not go here unless you want your firearm damaged. I took my Archon Type B here because another shop told me that WWG had a special sight pusher that was needed for my pistol. So I called them and asked and Troy confirmed that they did in fact have this special sight pusher to install my sights (which was later revealed to be a lie). I show up, they install the sights but for some reason, their gunsmith just couldn't actually do his job and install them straight. It's like he didn't even care. The front sight was canted to the side and the rear was not centered. Amateur hour times 10. It took him 3 trys to install the sights correctly. I fire 200 rounds at the range and my rear sights start walking out of the dovetail, sliding to one side and making my carry gun an inaccurate paper weight. I go back and explain the situation and talk to Troy in detail about what was happening and he says come back in and they will center the sights and we can go over the who, what, where, why on what the options are. I go back, hand over my pistol and specifically, verbally tell Troy that I just want them to center my rear sight, that's it nothing else. Then we can discuss why the sight is moving when fired. Within 5 minutes, the most incompetent gunsmith on the planet decided to go against my wishes and without my knowledge or permission, went ahead and peened my rear sight, damaging my slide in the process. He literally took a chip of metal out of the top of the limited edition FDE slide on my $950 Type B, it looks like he just hit it with a hammer. When I confronted him about it he simply said "oh well" and walked away from me into the back of the shop where he hid from all responsibly. No warnings, no liability forms about possible damage to my pistol, nothing. We take photos and fill out a damaged property statement which I still have plus receipts. They all said that the owner Jeremy West would "make it right". Said he would call me. He never did so I called him and told him what happened. He defended his lying and rude employees and gave me a bunch of excuses. He told me to call back in a few days. I called Archon to see if they could get me a new FDE slide with a matching SN, paid for my Jeremy West. They said yes so I call Jeremy West and he says he will order me a new slide. 30 days later I call and he gives me the excuse of being too busy to call them..a whole month and he didn't lift a finger. Finally another employee, Charlie, calls Archon and supposedly orders my slide that day. She said 3 weeks. 3 weeks later I call asking for an update and Charlie, very impatiently and rudely tells me that she doesn't have time to deal with me right now and hangs up on me as I'm talking. I wait a week hoping to get a call back, never did. I call and talk to the owner again Jeremy West. He again gives me a long list of excuses, refuses to give me an update, refuses to call Archon to check on my slide he claims was ordered, doesn't have an order number for me to check on my own, his response to every question I have is "I don't know", tells me that he honestly doesn't even care about the whole situation and told me to stop calling, that's not an exaggeration either, he literally said that word for word. Also said that "he's sorry it's such a burden on my life" and "it's not a big deal". Told me that when the slide comes in, he will call me immediately. Well it's been 3 months and they won't reply to my emails and when I call, nobody has a clue on what's going on. Jeremy West and his employees are the definition of horrible customer service and I'm surprised they are still in business. I do not believe my slide was ever ordered and I've been lead on and lied to for 3 months. Stay away from this place. Theres other horrible reviews of this place too that I wish I read first. My sights are still sliding around after a few mags so them "peening" them in place did absolutely nothing except damage the slide, all without my consent. I'd give zero stars if I could.

Had a great experience with taking my rifle in to get the compensator changed out. Unfortunately, the second visit was a disaster. They ended up charging me $225 to change out the mag ext on my glock and to change my lower on my sig P320. Granted $13 was for a part but I was told it wouldn't run more than $100 (not including parts) to get the work done when I dropped it off. When I asked about why I was charged so much he told me that the work time is per gun not total work time. He also let me know that my first responder discount would not be applicable to the bill for some reason. Not sure if he was having a bad day or not but that is too expensive for my blood and I am unable to recommend them to fellow officers.

Went there to purchase a G3C. Told them that the background check always comes back unresolved and the gov gives them the option to release the gun or not. After my 72 hours were up the called to tell me they weren't going to release the gun. I had to go to another gun store, pay another $25 for the background check, wait another 72 hours for it to come back unresolved and that dealer released the firearm. They could've told me they weren't going to release the gun before I purchased it since I told them this was going to happen. Extremely poor customer service and a waste of my time.

In the few interactions I have had with these guys they have always been friendly and knowledgeable. They were nice enough to store guns I had stolen from me in another state and hold them for months, I of course had to pay a hefty storage fee. But after 9 months or storage nearly it was to be expected. I went back to pick up another firearm background check is currently pending.

Wild West guns and Kyle lied...I am free to serve and show under my sixth amendment which is cross examine.... They said I wanted to hurt the sheriff Joseph Lombardo which is a lie the evidence the gun in the vault is not the right gun.... I plead no contest because why would I have to confront what I said to detectives in court when it's on police report paper...